Contact Us
GET IN TOUCH
We're here to help with any questions about our hair oils, orders, or guarantees. Reach out to us directly via email — we treat every message like it's from a friend.
Our Commitment
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Replies within 24 hours (even on weekends!)
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Personal responses from our founder, not bots
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Solutions, not scripts
HOW TO REACH US
Email Directly
safairaorganics@gmail.com
For Best Response
Include these details:
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Your name and city
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Product name (e.g., Roots Revival)
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Order number (if applicable)
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Clear description of your query
We Assist With
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Product recommendations for your hair type
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Order tracking and delivery issues
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Refund requests under our guarantee policy
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Climate-specific usage advice
WHY NO PHONE NUMBER?
We believe in:
📝 Documented Solutions: Email creates clear records of our advice
⏱️ Focused Attention: No rushed calls - we research before replying
OUR PROMISE
"We read every email personally and respond with the same care we put into infusing our oils - no templated replies, ever."
Note: Beware of fake accounts! We only use safairaorganics@gmail.com
