Contact Us

GET IN TOUCH

We're here to help with any questions about our hair oils, orders, or guarantees. Reach out to us directly via email — we treat every message like it's from a friend.

Our Commitment

  • Replies within 24 hours (even on weekends!)

  • Personal responses from our founder, not bots

  • Solutions, not scripts

HOW TO REACH US

Email Directly
safairaorganics@gmail.com

For Best Response
Include these details:

  1. Your name and city

  2. Product name (e.g., Roots Revival)

  3. Order number (if applicable)

  4. Clear description of your query

We Assist With

  • Product recommendations for your hair type

  • Order tracking and delivery issues

  • Refund requests under our guarantee policy

  • Climate-specific usage advice

WHY NO PHONE NUMBER?

We believe in:
📝 Documented Solutions: Email creates clear records of our advice
⏱️ Focused Attention: No rushed calls - we research before replying

OUR PROMISE

"We read every email personally and respond with the same care we put into infusing our oils - no templated replies, ever."

Note: Beware of fake accounts! We only use safairaorganics@gmail.com